Privacy Policy and Terms of Use

https://www.stepupdigitalmarketing.com

The privacy of our visitors and clients is important to us.

Please read and understand this page before using our website or any of our services.

This page contains important information relating to:

Privacy Policy
Terms of Use

Privacy Policy
Last updated: 14 July 2026

Step Up Digital Marketing (“we”, “us”, “our”) operates this website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make inquiries, or use our services.

Our services include Coaching and Leadership Development Consulting, Remote IT Support Calls, and English Conversation Practice sessions for international students (booked via our dedicated booking page).

This Privacy Policy applies to all interactions with our website and services, including the English Conversation Practice booking process.

The English Conversation Practice & Remote IT Support Call booking pages contains their own unique Terms & Conditions (which reference this Privacy Policy) that you agree to before making a payment.

By using our website or services, you consent to the collection and use of your information as described in this Policy.

Information We Collect

We collect personal information in the following ways:

1. Information you provide directly

• Contact or inquiry forms: name, email address, phone number, and message content.
• Booking English Conversation Practice, Remote IT Support calls or Coaching sessions: name, email, contact details, scheduling preferences/time zone, and any information you voluntarily provide about your goals or background.
• Payment information (processed securely by third-party payment providers — we do not store full credit card details).
• Newsletter or marketing sign-ups: email address and communication preferences.

2. Information collected automatically

• Log data: IP address, browser type and version, operating system, device information, referring website, pages visited, and time spent on site.
• Cookies and similar technologies (see Cookies section below).

3. Information from third parties

• Payment processors and booking platforms.
• Analytics providers (e.g. Google Analytics).

We generally do not collect sensitive personal information unless it is necessary for the service and you provide it voluntarily.

How We Use Your Information

We use your personal information to:

• Provide and deliver our coaching, leadership consulting, and English Conversation Practice services (including scheduling and conducting sessions).
• Process bookings and payments.
• Respond to your inquiries and communicate with you about your sessions or account.
• Send marketing communications (only with your consent or as permitted by law — you can opt out at any time).
• Improve our website, services, and user experience through analytics.
• Comply with legal obligations, prevent fraud, and ensure security.

Legal bases for processing (GDPR where applicable):

• Performance of a contract (providing services you request).
• Your consent (e.g. marketing).
• Legitimate interests (improving services, security, analytics — balanced against your rights).
• Legal obligations.

How We Share Your InformationWe may share your information with:

• Trusted service providers and processors (website hosting, email/CRM, payment processors, booking platforms, analytics providers). These parties are contractually bound to protect your data.
• Professional advisors (e.g. lawyers or accountants) if required.
• Law enforcement or regulators where legally required.
• In the event of a business transfer (merger/acquisition), with appropriate notice.

We do not sell your personal information. For California residents, any “sharing” for cross-context behavioural advertising (if applicable via ad networks) can be opted out of as described in the Your Rights section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality.
• Analyse website traffic and improve user experience (e.g. Google Analytics).
• Remember your preferences.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect some website features. For Google Analytics opt-out options, visit: https://tools.google.com/dlpage/gaoptout/

Your Privacy Rights

Australian Residents (Privacy Act 1988 & Australian Privacy Principles)

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Make a complaint about our handling of your information.

To exercise these rights, contact us at local@stepupdigitalmarketing.com. We aim to respond within 30 days. You may also complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

EEA / UK / Swiss Residents (GDPR)

You have the following rights (subject to conditions):

• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object (including to direct marketing)
• Right to withdraw consent at any time
• Right not to be subject to solely automated decision-making with legal or significant effects (we do not engage in such profiling)

To exercise these rights, email local@stepupdigitalmarketing.com. We may need to verify your identity. You can also lodge a complaint with your local supervisory authority.

California Residents (CCPA / CPRA)

You have the right to:

• Know what personal information we have collected about you in the preceding 12 months.
• Request deletion of your personal information (with some exceptions).
• Opt-out of the “sale” or “sharing” of your personal information (if we engage in such activities).
• Correct inaccurate personal information.
• Limit the use and disclosure of sensitive personal information (if collected).
• Non-discrimination for exercising these rights.

To make a verifiable request, email local@stepupdigitalmarketing.com with “California Privacy Request” in the subject line and sufficient information for verification. We will respond within 45 days.

Data Security

We implement reasonable technical and organisational measures to protect your personal information. Payment information is handled by PCI-DSS compliant third parties. However, no system is completely secure.

International Data Transfers

As an Australian-based company, your information may be transferred to and processed in other countries (including the United States) by our service providers. Where required (e.g. under GDPR), we use appropriate safeguards such as Standard Contractual Clauses.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g. tax and accounting records).

Children’s Privacy

Our services are intended for adults (18 years and over). We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of the website or services after changes constitutes acceptance of the updated Policy.

Contact Us

For questions about this Privacy Policy or to exercise your rights:
Step Up Digital Marketing
PO Box 2323
Chermside Centre QLD 4032
Australia
Email: local@stepupdigitalmarketing.com

 

Terms of Use

The terms and conditions below (“Terms”) govern your use of this website and our services. These Terms form a legal agreement between you and Step Up Digital Marketing. By accessing or using the website or services, you agree to be bound by these Terms.

If you do not agree, please do not use the website or services.

General Use

Step Up Digital Marketing provides content and services related to Leadership Coaching, Leadership Development Consulting, Remote IT support and English Conversation Practice. All materials on the site (text, images, logos, etc.) are owned by us or our licensors and are protected by copyright and other laws.

You are granted a limited, non-exclusive, non-transferable licence to use the website and materials for your personal or internal business use only. You may not modify, copy, reproduce, distribute, or create derivative works without our prior written consent.

You agree to use the website and services only for lawful purposes and in accordance with these Terms.

Prohibited ConductYou must not:

• Use the site or services for any illegal purpose or in violation of any laws.
• Post or transmit abusive, defamatory, obscene, or otherwise objectionable content.
• Attempt to gain unauthorised access to any part of the site or interfere with its operation.
• Use robots, spiders, or automated means to access the site without permission.
• Harass or harm other users.

We reserve the right to terminate your access for any violation of these Terms.

Services and Bookings

Our Coaching, Leadership consulting, Remote IT Support and English Conversation Practice services are subject to availability and these Terms.

English Conversation Practice bookings are made through a dedicated booking page. Separate Terms & Conditions are displayed before payment and are incorporated into these Terms by reference. By completing a booking and payment, you agree to those additional terms as well as this Privacy Policy and these Terms of Use.

Pricing, Payments and Refunds

All fees are as quoted at the time of booking or inquiry. Payment is processed by secure third-party providers.

Step Up Digital Marketing has a strict No Refund policy for all services once booked and paid for. If you have questions about this policy, please contact us before booking. This policy was last updated on 14 July 2026.

Password-Protected Areas

If you have access to any password-protected areas, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.

Intellectual Property

All content on this website is the property of Step Up Digital Marketing or its licensors. Trademarks, logos, and service marks are owned by us or third parties. You may not use them without permission.

Disclaimer of Warranties and Limitation of Liability

The website and services are provided “as is” and “as available”. We make no warranties regarding accuracy, completeness, or results from using our coaching or conversation practice services.

To the maximum extent permitted by law, Step Up Digital Marketing and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunities, arising from your use of the website or services.

Our total liability to you for any claim will not exceed the amount you paid us in the 12 months preceding the claim (or AUD $50 if no payment was made).

Governing Law and Disputes

These Terms are governed by the laws of Australia (specifically the state of Queensland). Any disputes will be resolved in the courts of Queensland, Australia.

Changes to Terms

We may update these Terms at any time by posting the new version on this page. Your continued use after changes means you accept the updated Terms.

Contact for Terms of Use

Questions about these Terms can be sent to local@stepupdigitalmarketing.com.